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▧Samples available on most products. Order from individual product pages.
We want you to feel confident in your material choices. Please
review our sample ordering process, minimum requirements and
material-specific policies before placing an order.
How to Order Samples
Ordering samples from BelTile is easy. Select the
Order Sample option on the product detail
page, located beneath the Add to Cart button.
Many available samples are $3.95 each, plus shipping.
Occasionally, small samples or swatches are unavailable,
and we will advise you when that applies. When a standard
sample is not available, the following pricing and
formats generally apply:
Stone Tiles:
The listed square-foot price with a 20% discount.
Large-format tiles greater than 12 × 12 inches
cannot be shipped by UPS as standard samples.
We may provide lot photographs or ship a smaller
sample, such as a 12 × 12-inch piece.
Hand-Painted and Decorative Hand-Painted Ceramic Tiles:
Full price per tile.
Stone Mosaics:
A full-size sheet with a 20% discount when a
swatch is unavailable and a full sheet is
specifically requested.
Porcelain Tiles:
Some swatches are available. Otherwise, the
smallest full-size tile is priced per square foot
with a 20% discount.
Cement Tiles:
One full-size 8 × 8-inch tile.
Minimum Order Requirements
All BelTile products have minimum-order requirements,
which are stated on each product page.
For many products, different items shipping from the
same location may be combined to meet the minimum. For
example, you may be able to order 25 square feet of
subway tile together with 30 square feet of porcelain
hexagon mosaic.
For certain products, quantities below the stated
minimum may be accepted with an additional handling
charge. Shipping must then be calculated by Customer
Service. Full cartons must be ordered; partial cartons
are not available.
Minimums generally cannot be waived for stone tile or
ceramic wall tile, although you may always ask Customer
Service to review the request.
The shopping cart may allow an order to be submitted
below the minimum. However, every order is reviewed
manually before processing, and orders that do not meet
the applicable requirement may be cancelled.
Ceramic trim pieces are not sold separately from an
order of matching ceramic field tile. Discounts are not
available for orders below the minimum quantity.
Sample Policy
Samples are available for most products.
Sample sizes are not guaranteed. Most samples are
small swatches rather than full-size sheets or
tiles. Full-size sheet samples are not shipped unless
specifically requested in the Special Instructions
field or arranged by telephone. Additional handling
charges will apply.
Only one sample of the same product may
generally be provided per customer.
When quantity “1” is ordered for a product, it is
treated as a sample unless otherwise arranged.
Samples are final sale and may not be returned
for credit.
Claims are not accepted for damaged samples. Trim
pieces are not sent as samples; only field tile is
sampled. Lost sample packages are replaced rather
than credited.
A sample may occasionally arrive slightly
damaged or cracked.
Samples are intended to show color, texture and
general appearance. Product orders are insured and
packed more extensively to reduce the likelihood of
transit damage.
Stone Tiles
Natural stone is difficult to evaluate from a single
piece. We recommend first asking whether lot photographs
are available so you can review the range of the current
material. Not every warehouse is equipped to provide lot
photographs.
For natural stone, we recommend ordering at least three
pieces when available to better understand the variation.
To request material from the current lot, place quantity
one or more in the shopping cart and identify any known
lot information.
Stone samples are not returnable. Most standard stone
samples are approximately 4 × 4 inches. When a specific
or larger size is required, call Customer Service for
pricing and shipping information. Shipping charges are
additional.
WE DO NOT GUARANTEE LARGE-FORMAT SAMPLE REQUESTS AGAINST
DAMAGE. INDIVIDUAL TILES LARGER THAN THE STANDARD SAMPLE
SIZE, INCLUDING TILES OVER 12 × 12 INCHES, ARE ORDERED AT
THE CUSTOMER'S RISK.
Lot photographs can often show the variation of
large-format material without shipping a full tile.
Sample size and thickness are not guaranteed. Products
described in imperial dimensions may be manufactured to
the nearest metric size. Natural-stone processing also
includes accepted dimensional tolerances.
Sample Formats by Product Type
What You May Receive
Ceramic Subway Tiles & Basic Field Tiles
Samples generally consist of one tile, such as a
3 × 6-inch or 4¼ × 4¼-inch tile. Multiple samples of
the same SKU cannot be provided to the same customer.
Stone Mosaics
Most samples are swatches rather than full sheets.
Glass Mosaics
Most samples are small swatches of material, not
full-size sheets.
Hand-Painted Decorative Ceramic Tiles
Full-size tiles only; swatches are unavailable.
Samples may have defects, chips, mortar residue or
may be partial tiles. They are intended to assist
with color and appearance and are not substitutes for
a regular product order.
Porcelain Mosaics
Most samples are small swatches, not full-size
sheets. Multiple samples of the same SKU cannot be
provided to the same customer.
Porcelain Tiles
Most samples are small swatches rather than
full-size tiles.
Cement Tiles
Samples are full-size tiles. Specify whether you
would like to see the field tile or border tile.
Limestone Slabs
Most samples are approximately 6 × 6 inches. We pack
them carefully, but breakage cannot be guaranteed
against. If the exterior carton shows damage, note it
on the delivery document before signing.
If you have questions about samples, minimums or a special
request, please contact our Customer Service team.
Ceramic Subway Tiles &
Stone Mosaics
Hand-Painted Decorative
Porcelain Mosaics
Limestone Slabs
