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▧Samples available on most products. Order from individual product pages.
We are here to help with every step of your project. Find
information about shipping, residential delivery, returns,
ordering, natural stone, payments and account access.
Shipping & Delivery
Once you determine the quantity of material you need,
add all items to the shopping cart to obtain an estimate.
The cart may show a quote for UPS, Freight Truck/LTL, or
both.
You may also call us during business hours to request a
quote or email us, and we will respond as quickly as
possible. Please include the product, quantity and
delivery ZIP code.
You may elect to pick up material from the carrier's
terminal, which can provide significant savings. Please
call us to ask whether terminal pickup is available for
your shipment.
You are responsible for accepting material when the
carrier provides delivery notification. Additional
storage, redelivery or reconsignment fees caused by
missed appointments or an unavailable recipient are
the purchaser's responsibility.
We do not use flat-rate USPS boxes. Tile must be
double-boxed with substantial padding and fill, so that
service is not appropriate for our products.
Residential Delivery
Residential delivery may include lift-gate service.
The carrier assists with offloading, usually to the
curb or the end of the driveway. The carrier is not
required to move material beyond that point.
A driver may use a pallet jack to place the material
in a more convenient accessible location, but the
purchaser remains responsible for final receipt and
placement.
A business operating from a home office is still
classified as a residential delivery by the
carrier.
Carriers use different equipment. If the truck
cannot access the driveway, the purchaser must
arrange terminal pickup or delivery to another
address.
Some neighborhoods or properties require special
equipment, such as a forklift when a pallet jack
is not practical or local roads cannot
accommodate the carrier's equipment. These costs
are the purchaser's responsibility.
You must call Customer Service for a Return
Authorization Number (RA#). Write the RA# on the
outside of the box being returned.
Returns without an RA# will be refused or, if
accepted, will be subject to a 50% restocking fee.
Returns or exchanges will not be accepted more than
30 days after receipt or, if accepted, will be
subject to a 50% restocking fee.
Material accepted for return must be repackaged in
the same manner in which it was received. Tile should
be protected from surface scratches and secured
firmly inside the packaging.
BelTile will not accept goods that were installed
and later uninstalled, uncrated and damaged, or not
repackaged in the original material and manner.
Credits or refunds are issued after the returned
goods are received and inspected.
Samples and special orders are not eligible for
return.
ITEMS MUST BE RETURNED IN THEIR ORIGINAL
PACKAGING AS SHIPPED BY BELTILE, INC.
Items returned in packaging other than the
original packaging will be refused.
Products may be ordered online, by telephone, or
through purchase orders submitted by email or fax.
Products are priced either per piece or per square
foot. Review the ordering quantity shown near the
product SKU.
Samples are available for most products. Select the
Order Sample button when ordering a
sample.
The natural-stone images on our website are
representative of the material. Because natural stone
varies, it is important to understand the specific lot
from which your order will be supplied.
For many stones, we can email lot photographs upon
request. These images show the lot number and several
tiles placed together so you can review the color range
and other natural variation.
You may then request a sample from that specific lot.
When ordering, identify the lot from which the sample was
taken. Lot availability cannot always be guaranteed
between sample receipt and the final order, so ordering
promptly is recommended.
Email
sales@beltile.com
with the product code and required quantity to request
lot photographs. Lot photographs are not available for
every stone. When unavailable, ordering a sample is the
best option.
Quantity & Pricing
Natural stone is priced per square foot. The quantity
entered should represent the total square footage
required for the project.
Natural-stone pricing can vary significantly between
materials and between different qualities of the same
stone.
BelTile offers a Low Price Guarantee and will match
pricing when we are able to do so.
Shipping Natural Stone
Natural stone is heavy, but we work with multiple
carriers to obtain the best available freight rate.
Terminal pickup may also reduce the cost.
Full-size sample tiles larger than 12 × 12 inches cannot
be guaranteed against damage when shipped by UPS. We
understand that a full-size lot sample may be important
and will pack it carefully, but breakage remains
possible.
Full stone orders are normally packed for common-carrier
freight due to their weight and generally arrive safely
using that method.
