Most products are in stock and ready to ship, and the product status is shown on the product detail page. A large percentage of materials ship from the East Coast. Shipping times vary depending on the product's location and the delivery destination.

Average delivery times are approximately 4–10 business days after order confirmation. If an item is marked Special Order, the average delivery time is listed on the product detail page.

After we receive your order, we will provide a more specific delivery schedule. You may also call or email us for a better estimate. Shipping and delivery times are not guaranteed.

Sample orders are generally shipped the next business day.

Tile generally needs to be double-boxed with substantial padding and fill. A USPS flat-rate box is not appropriate for this type of product.

No. We sell to both individuals and trade members, including designers, dealers, distributors and installers.

You may be able to combine materials when they ship from the same location. We can help explain the available options.

In certain cases, we can ship less than the stated minimum for an additional fee. After you place the order online, we will advise you within one business day if an additional charge applies.

Please review our Minimum Order Policy.

Each product listing identifies whether the price is per piece or per square foot. Calculate the square footage of the installation area or the number of pieces required.

Generally, add 10%–15% for waste, including corner cuts and accidental breakage during installation. For diamond-layout patterns, allow approximately 20% because this layout usually creates more cutting waste.

Please also consult your installer before ordering.

Many products ship by UPS. Others ship by common carrier or LTL freight. We will do everything we can to make delivery as seamless as possible, but shipping times vary and are not guaranteed.

For common-carrier deliveries, the carrier normally contacts you in advance to arrange a delivery window. Residential deliveries may include lift-gate service, which uses a platform on the rear of the truck to lower the shipment to the ground.

Lift gates work only on suitable paved surfaces. Narrow driveways or other site conditions may limit how close the pallet can be delivered to the building. In many cases, the shipment is unloaded at the end of the driveway. You or your contractor may need to carry the cartons to the site or rent a pallet jack.

Customers may also request pickup at the nearest freight terminal to avoid residential-delivery and lift-gate charges.

Unless another service is arranged, the trucking company is responsible only for moving the freight to the rear of the truck and delivering it curbside. Bringing the shipment into the building is the customer's responsibility.

Inside delivery costs extra and is charged by the carrier. The customer is responsible for that charge regardless of order size. Ask the carrier exactly what the service includes, since it often means inside the first door only.

These are generally the policies of major U.S. freight carriers, not policies created by BelTile. Please contact us with any additional delivery questions.

We can ship to Alaska and Hawaii. Please inquire for details.

Orders outside the United States are accepted and fulfilled on a case-by-case basis. International orders may be accepted by email at our discretion.

International orders, including orders to Canada, are subject to higher shipping costs and may incur duties, taxes, tariffs, brokerage fees and other destination charges. These charges are the customer's responsibility and are not included in the online shipping amount or freight quote.

We are unable to estimate taxes, duties or customs-broker fees. BelTile accepts wire transfer for international orders. Email the delivery address, destination country and the products you wish to purchase so we can explain the ordering process.

All international sales are final, with no returns or refunds. International orders have a $3,000 purchase minimum.

For Canada, customs duties and brokerage fees may range from approximately $10 to $300 depending on shipment value and broker. Canadian taxes generally range from 12% to 15%. Duties also depend on the product and its country of manufacture.

When material ships by common carrier, you may use your own customs broker. We must receive the broker information when the order is placed.

Please review our International Orders information.

We accept Visa, MasterCard, Discover and American Express, as well as company checks, money orders, certified checks and wire transfers.

Orders must be paid in full before shipping. Payment by personal or company check may delay the shipment while the check clears.

BelTile uses a range of reputable, proven carriers to provide reliable delivery at the lowest available shipping cost.

Damaged goods will either be replaced by BelTile or credited. Typically, only about 1% of our orders arrive damaged.

Please also review our shipping and ordering information.

Missing or damaged items are uncommon, and when they occur the issue is usually minor and easy to correct. Missing or damaged items are replaced at no cost to the customer.

We email a delivery checklist with every order explaining how to inspect the shipment. Note visible damage at delivery and submit the claim promptly.

After a claim is submitted, our claims department can arrange a replacement and file the freight claim with the carrier at no cost to you.

Existing customers with missing or damaged items must submit the claim form so we can resolve the issue quickly.

Please review the complete BelTile Return Policy.

Special orders include, but are not limited to, custom orders, factory-direct orders and other non-standard inventory items that require special manufacturing or distribution arrangements by BelTile.

Unfortunately, we cannot show products at the warehouse. The warehouses we use are privately owned facilities, and products are stored in factory-sealed cartons or crates.

We recommend ordering a lot sample and reviewing the product photography and graphics on the website.

Please review our Sample Policy for sample ordering information.

If you believe you received a defective item, or you discover a defect before installation, we will be happy to review the issue. Call or email us and provide:

• Your order number or the name on the account
• A brief description of the issue
• Six digital photographs clearly showing the issue
• Your contact information, including email and a working telephone number
• Your preference for either a credit or replacement

A BelTile representative will contact you by email within 5–10 business days with instructions and assistance. If photographs do not clearly show the issue, you may be required to send samples of the allegedly defective material.

If photographs and samples are not sufficient, a third-party inspector may be recommended to examine the reported defect.

A $225 inspection fee will be charged to the customer and refunded if the inspection report confirms that the issue is a manufacturing defect.

When the claim is approved, BelTile will ship replacement material or issue a credit at no cost to the customer.